This policy explains when and why Tuppenny Barn
Education Limited and Tuppenny Barn Organics Limited (“TB” or “we” or
“us”) collect personal information about our customers, visitors to TB
and visitors to our Website, how we use it and how we keep it secure and
your rights in relation to it. TB may collect, use and store your
personal data, as described in this Data Protection and Privacy Policy
and as described when we collect data from you.
TB reserves the right to amend this Policy from time to time without
prior notice. You are advised to check our website
(www.tuppennybarn.co.uk) regularly for any amendments (but amendments
will not be made retrospectively).
TB will always comply with the General Data Protection Regulations
(GDPR) when dealing with your personal data. Further details on the GDPR
can be found at the website for the Information Commissioner
(www.ico.gov.uk ). For the purposes of the GDPR, TB will be the
“controller” of all personal data we hold about you, and our Centre
Administrator is our Data Protection Manager.
1. Who are we?
2. What information we collect and why.
3. How we collect your information
We may collect your information in several different ways:
- Your personal details through registration and site usage
information, using “cookies” and page tagging techniques. Cookies enable
our system to recognise your computer and allow us to see how you use
the website.
- When you register on this website, we may ask you to input and will
collect personal information from you such as your name, e-mail address,
billing address, delivery address, fundraising responses, telephone
number, product selections, credit card or other payment information and
a password.
- We may also collect information about where you are on the internet
(e.g. the URL you came from, IP address, domain types such as.”co.uk”
and “.com”), your browser type, the country you accessed the site from,
the pages of our website that were viewed during your visit and any
search terms that you entered on our website (“User Information”). We
may collect this information even if you do not register with us.
On some occasions we may also collect publicly available information about you. You can read more about this in section 5 below.
4. How we use your personal information
TB is the sole owner of the information collected on our website (www.tuppennybarn.co.uk).
TB uses your personal information in the following ways:
- To administer and fulfil your ticket order, purchases or donations, including processing Gift Aid;
- To maintain an accurate record of your relationship with us and manage your contact preferences;
- To administer, operate and improve our events, exhibitions and fundraising activities; and
- Where you have agreed, to send you information about TB
- Statistical purposes to improve this website and its services to you;
- Servicing website content;
- Administering this website.
- In-house research and statistical analysis;
- Communication about conservation, support, fundraising and other activities;
Processing personal data for the above purposes may entail sharing
the information with employees, contractors, agents and professional
advisors of TB and other carefully selected organisations.
If you have agreed to receive our weekly email or newsletter, we will
send you regular updates that will include information about TB, as
well as our events. If you attend a specific event we may contact you
afterwards to obtain your feedback.
5. Supporter profiles and targeting communications
Sometimes we may combine your personal information with information available from other publicly available sources.
We do this for a number of reasons; for example so that we can send
better communications more likely to interest you – or to provide an
improved experience for our supporters and visitors. It also helps us to
build a better long term relationship with all of the people who
support us currently – or who may do so in the future. Importantly, it
enables us to raise more funds, more quickly and so support the wide and
varied work that takes place at TB.
We may analyse geographic, demographic and other information relating
to you and we may use additional information from third party sources
when it is available. Such information is only compiled using publicly
available information about you. Some examples of the resources we might
use include:
- Royal Mail National Change of Address database (NCOA);
- BT Operator Services Information System (OSIS);
- WealthEngine, a wealth intelligence database;
- Reviewing employment information that you have made publicly available via social media;
- Newspaper articles, publications and company websites;
- Companies House, Bordex and other company information databases;
- Charity Commission
Occasionally TB may use aggregated, depersonalised information to
carry out other research and analysis. Examples may include looking at
which geographic areas our visitors travel from, or which age groups
visit us. Individuals cannot be identified using this data.
TB does not undertake any profiling or make other decisions or
assumptions about you based solely on the use of automated systems,
databases or computer applications.
6. How we protect your personal data
TB will not transfer your personal data outside the EEA without your consent.
TB has implemented generally accepted standards of technology and
operational security in order to protect personal data from loss,
misuse, or unauthorised alteration or destruction. Please note however
that where you are transmitting information to TB over the internet this
can never be guaranteed to be 100% secure.
For any payments which TB take from you online we will use a
recognised online secure payment system. TB will notify you promptly in
the event of any breach of your personal data which might expose you to
serious risk.
7. Who else has access to the information you provide us?
If you have made a Gift Aid declaration, we may disclose the
information you provided to HMRC for the purpose of reclaiming Gift Aid
on your donation(s).
TB may pass your personal data to third parties who are TB
representatives, service providers, agents and subcontractors to us for
the purposes of completing tasks and providing services to you on our
behalf (e.g. to print newsletters and send you mailings). However, we
disclose only the personal data that is necessary for the third party to
deliver the service and we have a contract in place that requires them
to keep your information secure and not to use it for their own
purposes.
8. Use of data for direct marketing by email [and] telephone
At each point of data collection or registration you will be asked
for your consent to receive future direct marketing material from TB.
Your consent will be recorded and as a result TB may send you
information on its operations, events, fundraising and other activities.
If at any time you no longer wish to receive any communications or
wish to have your personal information removed from our records, please
do contact us to make this request. If you would like to unsubscribe
from our weekly email, newsletters or other updates you receive from us,
please use the link we include at the end of every email. You can also
update your contact preferences at any time by contacting us.
9. Site usage – cookies
Cookies enhance a website’s performance in a number of ways including
providing a secure way to measure use of the website including number
of visitors, how frequently pages are viewed, shopping, and the city and
country of origin of users. This helps to determine what is popular and
can influence the future content and development of websites.
Cookies in themselves do not identify individual users but identify
only the computer used. For further information on cookies within TB’s
website please refer to our Cookie Policy.
10. Links to third party websites
To provide increased value to our users, we may provide links to
other websites or resources for you to access at your sole discretion.
This policy applies solely to the personal data collected by TB and does
not apply to any third party websites.
TB is not responsible for the privacy policies, content or the use to
which others make of these websites and advise users to read the
privacy policies of other websites before registering any personal data.
11. How long do we keep your information?
TB will hold personal data on it’s systems for as long as necessary
to fulfil the purpose for which it was processed and for as long
afterwards as is necessary to comply with our legal obligations. We will
review personal data every year to establish whether we are still
entitled to process it.
12. Legal Disclaimer
TB will take all reasonable care, in so far as it is in our power to
do so, to keep the details of your order and payment secure, but in the
absence of negligence on our part we cannot be held liable for any loss
you may suffer if a third party procures unauthorised access to any data
you provide when accessing or ordering from this website.
14. Your rights
You have rights under the GDPR:
You have the right to take any complaints about how we process your personal data to the Information Commissioner:
For more details, please address any questions, comments and requests
regarding our data processing practices to our Data Protection Officer
at Tuppenny Barn, Main Road, Southbourne PO10 8EZ or contact@tuppennybarn.co.uk